Refund and Returns Policy

At Moonlitbed, we take pride in delivering high-quality bedding products that enhance your sleep experience. However, we understand that there may be instances when you need to return or refund a purchase. We are committed to making this process as smooth as possible. Please read our refund and return policy carefully:

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our bedding products. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return or refund, the item must be in its original condition, unused, and in the original packaging.

How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact our customer support team at service@moonlitbed within 30 days of receiving your order.
  2. Provide your order number and a detailed reason for the return or refund request.
  3. Our customer support team will provide you with instructions on how to return the item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label for the return.

Refund Process

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, a credit will be issued to your original method of payment. Please allow [number of days] for the refund to be processed.

Exchanges

If you wish to exchange your item for a different size or color, please contact our customer support team, and we will assist you in the exchange process. Please note that exchange availability may vary depending on stock.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs.

Non-Returnable Items

Certain items, such as personalized or customized bedding, are non-returnable unless they are damaged or defective upon arrival.

Contact Us

If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer support team at [customer support email] or [customer support phone number]. We are here to assist you and ensure your satisfaction with your Moonlitbed purchase.

Moonlitbed reserves the right to update or modify this refund and return policy at any time without prior notice. Please check this page periodically for any changes.